(863) 216 - 8633

Tarpon Bay Homeowners Association Inc.
Tarpon Bay Homeowners Association Inc.
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Frequently Asked Questions by Owners (Owner FAQ)

This article will go over the questions and answers that we frequently see submitted by owners.

Yes. Echeck payments cost $1.95 per payment per unit processed.


Yes. There is a 3.25% + $0.50 cent processing fee per payment per unit processed. 


You'll want to check with your association on this question. They would be able to tell you if the association accepts checks and if so where to mail them.


Yes! You can add your bank account using routing and account number instead. To do this, when adding your bank account, ignore the search box and right below click "Add it with account and routing numbers."


Check your computer/device time clock and make sure it matches your association's timezone! This is a security feature. Once you fix your time clock, refresh your browser 5 times and give logging in another shot. If you still see the same results email support@payhoa.com and our support team can investigate! 


No, you would need to reach out to your association board/property manager.


PayHOA team members are not involved in the invoicing/dues process in such a way. So we are unable to answer questions on increases. You would need to reach out to your association board/property manager.


Absolutely! See this article for a break down on some of the security measures. https://intercom.help/payhoa/en/articles/3482621-payhoa-security 


Here are the steps to turn on autopay! https://intercom.help/payhoa/en/articles/3443937-how-to-enroll-in-autopay


Here are the steps to turn off/disable autopay! https://intercom.help/payhoa/en/articles/5857835-how-to-disable-autopay


You'll want to contact your association/property manager! PayHOA isn't involved in the actual management or regular business of associations.


You'll want to contact your association/property management for this question. They would need to request the refund/reach out to PayHOA.


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